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AI agents are advancing by the week, but getting them to deliver real results for customers still takes the right foundation.
Nia Samady has spent 22 years at Salesforce and now serves as VP of Global Partner Success, working with consulting partners including Accenture, Deloitte, and PwC to bring Agentforce to customers. From that vantage point, she sees what it takes for AI agent projects to succeed.
We sat down with her at Dreamforce for this week’s episode of The AI Report Podcast. Here’s what she covered:
What makes Agentforce projects succeed: Data readiness and customer readiness, more than the technology itself.
The forward deployed engineer model: Salesforce launched an FDE Partner Network in March, and it now includes 84 partner firms.
Where results are showing up: Service teams are seeing case deflection of 70% or more, with early progress in healthcare and financial services.
What Claudeforce means for customers: It brings Salesforce into the interface people already work in.
The new grad profile Salesforce wants: Technical depth paired with business sense.
Watch the full conversation on YouTube.
Also available on Spotify & Apple Podcasts.